Refund & After-sales Policy

The Fengyu full edition is digital content delivered instantly online. Your access code is issued immediately after payment and the right is then active and long-lasting.

Under Article 25 of the PRC Consumer Rights Protection Law, digital goods delivered online after the consumer’s confirmation are exempt from the seven-day no-reason return right. Accordingly, an access code that was properly issued and works cannot be refunded without cause. Your checkbox at checkout constitutes this pre-purchase confirmation.

• You paid but did not receive an access code, or the code cannot unlock the purchased content.
• A duplicate charge occurred due to a system fault.
• At purchase, the content materially mismatched its description and cannot be fixed within a reasonable period.

After verification, we will refund your actual payment through the original channel (Alipay / WeChat Pay) or reissue a working right.

Email yanceai@163.com with your order phone/email, approximate payment time and the issue. We will process after verification.

For an invoice, provide your purchase details, the invoice entity name and (for companies) tax id; we handle and deliver a formal invoice per applicable tax rules.